Monthly Archives: February 2016

Focus on Expectations

When we focus on creating exceptional value for our customers, it is natural to evaluate ourselves and our organizations.  We ask, “what value can I provide to my customers that is distinguishable from those around me?  While self-evaluation is certainly … Continue reading

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Seeking the Exceptional

Think of time that a business went above and beyond your expectations to provide amazing service?   What did they do?  What was it that made their service exceptional? My wife and I were taking a weekend trip to San … Continue reading

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Follow the Golden Rule

  The Golden Rule is the ethical concept of reciprocity.  Our actions towards other should be representative of our expectations regarding how we ourselves are to be treated.  When we think of the idea of customer service, it is the … Continue reading

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