Hello! My name is David Ernst and you've reached my blog. I've spent my professional career as a teacher, customer service supervisor, and pediatric office manager.
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Monthly Archives: February 2016
When we focus on creating exceptional value for our customers, it is natural to evaluate ourselves and our organizations. We ask, “what value can I provide to my customers that is distinguishable from those around me? While self-evaluation is certainly … Continue reading
Think of time that a business went above and beyond your expectations to provide amazing service? What did they do? What was it that made their service exceptional? My wife and I were taking a weekend trip to San … Continue reading